This website is operated by Author Solutions LLC ("Author Solutions") through the imprint branded Balboa Press. Balboa Press is a trademark used by Author Solutions under license from Hay House, Inc.
Information We Collect About You
You may choose to provide personal information to us in a number of ways, such as when you create an account on this site, purchase our services on this site or over the phone or participate in an offer, promotion or survey. The types of personal information you may provide to us includes:
- Contact information (such as name, postal address, email address, and phone number)
- Payment information (such as your credit card number, expiration date, delivery address and billing address, banking account, and tax-related information)
- Username and password
- Information that you provide when you enter a contest or promotion sponsored by us
- Your responses to surveys that we might ask you to complete for research purposes
- Any other personal information that you voluntarily provide, including information you provide when you create an account, purchase our services, or contact us
- Information provided to us by social networks when you log in to this website using your social network credentials
Personal information excludes any information you may choose to submit publicly, such as reviews, comments, critiques, editorials, testimonials, documentaries, forum or blog discussions.
When you visit this website, or interact with our emails or our online advertisements, we collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs and web beacons. As set forth in more details below, we may also collect information about your usage and browsing habits using various web-based technologies.
The technologies we may use for this automatic data collection may include:
- Cookies (or browser cookies). A cookie is a small text file placed on the hard drive of your computer or other Internet-connected device that uniquely identifies your browser to store information or settings in your browser. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to use all of the features of this website.
- Web Server Logs. In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.
- Web Beacons. Pages of our the website and our emails to you may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
We may use third party web analytics services on this website, such as Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs, web beacons and similar technologies to help us analyze how visitors use this website, our emails and our online advertisements. The information collected through these means is disclosed to these service providers.
Some browsers offer a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. We do not respond to these “Do Not Track” signals. At this time, we do not track your personal information about your online activities over time and across third party websites. We also do not authorize third parties to collect any personal information from you on this website for these purposes.
How We Use Your Information
We use the information you provide to us and that we collect through automated means to:
- Respond to your inquiries
- Call you about our publishing services
- Send you emails containing promotional materials or other communications
- Provide our publishing and related services to you
- Process your payment transactions
- Make royalty payments to you, if applicable
- Create and manage your account
- Administer your participation in special events, contests, sweepstakes, surveys and other promotions
- Operate, optimize and improve our products, services and operations (including developing new services; managing our communications; performing data analytics; and performing accounting, auditing and other internal functions)
- Comply with applicable legal requirements, relevant industry standards and our policies
- Detect, investigate, and prevent activities that may violate our policies or be illegal
- We also may use the information in other ways we describe when you provide the information, or for any other purpose with your consent
- Hay House, Inc.
- Our contractors, service providers and third parties we use to support our business and to fulfill services requested by you, including, without limitation, credit card processing companies, marketing services providers and consultants, public relations firms and printers
- To other third parties with your express consent
- To comply with any court order, law or legal process
- To respond to law enforcement authorities or other government officials
- To enforce our and our service providers’ agreements with you, including for billing and collection purposes
- If we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Your Rights and Choices
You can at anytime tell us not to send you marketing communications by email at firstname.lastname@example.org within the marketing emails you receive from us. This opt-out does not apply to communications we send to you in relation to your transactions with us.
We utilize Google Analytics Display Advertising to remarket to you by displaying our ads to you on third party websites. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads by clicking Ads Settings.
Subject to applicable law, you may have the right to request access to and receive details about you and update and correct inaccuracies in your personal information. Please note that only you, however, can change or delete tax information, including your TIN, previously provided to us through your Author Center on this website, if available, or by contacting us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you do not want to receive sales calls from us, you may request to have your name placed on our Do Not Call List. We will process your request and remove your name from our active list within 10 days. You can make this request by email at email@example.com or via mail addressed to Balboa Press, Attn: Do Not Call List, 1663 Liberty Drive, Bloomington, IN 47403. When submitting a request, be sure to include all the relevant information that you want added to our Do Not Call List, i.e., full name, address, and telephone number(s). Subsequent sign-ups or inquiries may lead to new record creations; these actions by you may lead to inadvertent contact. If that is the case, please do not hesitate to contact us to reiterate the Do Not Call requests. If your information changes, please notify us of your new name, address, and telephone number(s) so that you will remain on the Do Not Call List.
This website is not directed to children under the age of 13 and we do not knowingly collect personal information from children under the age of 13 on this website.
We take reasonable steps to help protect and secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. However, please remember that no data storage or data transmission over the Internet, or by other means, can be guaranteed to be 100% secure. Thus, we cannot ensure or warrant the security of any information you transmit to us. Therefore, you understand, acknowledge and agree that you transmit your personal information to this website at your own risk.
The safety and security of your information also depends on you. You should never submit to us payment or tax information via email. Where we have given you (or where you have chosen) a password for access to certain parts of this website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
This website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest your review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for those websites’ content, any use of the websites, or the privacy practices of the websites.
ATTENTION: GENERAL COUNSEL
C/O AUTHOR SOLUTIONS LLC
1663 LIBERTY DRIVE
BLOOMINGTON, IN 47403 (USA)
or through the Contact Us page.
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One of our publishing consultants will follow up with you within eight business hours
We’re here to help you chart your publishing course, whether you’re just starting out, or have already published a book and need more information about what to do next. We promise to answer your questions in a timely and professional manner.
Interested in Publishing?
Contact a Balboa Press publishing consultant at 0800 0962 774.
0800 0962 774
News Media Contact
Balboa Press PR Department