Bob, the engineer, developed computer communication systems and one of the first PCs. After that career in digital technology, Bob did postgraduate work in organization development and founded Performance Improvement Technologies, Inc. to facilitate corporate change and coach executives.
Concern by professionals and management about email overload and productivity loss encouraged Bob to seek a solution for these issues. He developed the MasteringEmail™ methodology so knowledge workers and professionals can achieve the benefits of email without the burden. Bob wrote chapter eight for upper management to explore productivity issues.
Bob and his wife, Carol, two married children and three grandchildren, live and work in the Philadelphia area.