Lead From The Heart:

Transformational Leadership For The 21st Century

by Mark C. Crowley

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Book Details

Language : English
Publication Date : 7/11/2011

Format : Softcover
Dimensions : 6x9
Page Count : 168
ISBN : 9781452535401
Format : Hardcover
Dimensions : 6x9
Page Count : 168
ISBN : 9781452535425

About the Book

Our common belief in business is that the heart has no place in workplace management.

In fact, most of us were taught that the heart acts like Kryptonite in leadership: it inherently undermines a manager’s effectiveness – and lowers productivity and profitability.

In this stunning and groundbreaking work, however, engagement expert, Mark C. Crowley, provides irrefutable proof that we were wrong.

Crowley begins by showing us how traditional leadership practices are failing. Across the globe, employee engagement and job satisfaction scores have fallen to crisis levels. According to astonishing research from Gallup, 70% of the US workforce is now disengaged.

It once was that a job and a paycheck kept workers satisfied and productive. Today, pay barely makes the list of what inspires people to put their hearts into their work and contribute to their highest capacity.

Right before our eyes, human beings have evolved in what they need and want in exchange for work. 21st Century employees are seeking to find purpose, meaning and feelings of significance. What drives their engagement is feeling valued, respected, developed and cared for.

Crowley’s profound insight draws upon recent medical science discoveries which prove it’s the heart, and not the mind, that drives human motivation and achievement.

There’s nothing soft about Lead From The Heart. It represents the future of workplace management and a roadmap to driving uncommon engagement, productivity and profitability.

About the Author

First and foremost, Mark C. Crowley is a business leader.

Mark spent over 20 years working as a senior leader at one of the nation’s largest financial institutions, most recently as Senior Vice President, National Manager for investment product sales. After leading his division to record sales and profits, he was named the firm’s Leader of the Year.

Throughout his highly accomplished career, Mark managed people in myriad business units (including Retail Banking, Lending, Business Banking and Investments) and routinely achieved exceptional performance. In all his roles, he consistently proved that leadership which balances the mind and heart – which intentionally supports and values people – is a far more productive and sustainable way of driving the highest levels of employee engagement and profit.

Mark is recognized as a major thought leader in workplace management and engagement. In addition to being a consultant and talented professional speaker, he’s a frequent contributor to Fast Company Magazine, and has had his work published by the Huffington Post, The Seattle Times, Reuters, CEO Magazine and The Great Place To Work Institute.

Mark is a graduate of the University of California, San Diego and the Pacific Coast Banking School at the University of California. He holds four investment securities licenses and is a licensed California Real Estate Broker. Connect with Mark on his website, www.markccrowley.com, Twitter, @markccrowley, and Facebook, Facebook.com/leadfromtheheart.