Tuana Dowan is an instructional designer, trainer and consultant specialized in self-development. She holds a BSc in sociology with minors in psychology and education, and an MBA degree.
After completing her MBA, she started working as a consultant on Quality Management Systems. She considered the Total Quality Management (TQM) a tool that promised five-star results in producing successful organizations. A few months of working with people from all levels in different organizations taught her a lesson: people were not as enthusiastic as she was for the quality applications. Almost no one was willing to participate actively; motivation level, leadership skills, teamwork, and initiative were poor.
At that point, she started working on a self-improvement model that would guide people in becoming happier, healthier, more successful, more productive, and more competitive in life. She developed the Personal Quality Management (PQM) model in 1997. PQM was a structured system for self-improvement with twelve components: self-knowledge, accepting change, setting up goals, positive energy, self-esteem development, time management, creativity, effective communications, conflict resolution, stress management, motivation, and teamwork. From then on, she assumed the responsibility of helping organizations develop their organizational structures by implementing OD methodologies and TQM principles, and training human resources in soft skills by putting the PQM fundamentals into effect.
Coming from a positive background and actively practicing the self-development principles along the way has contributed tremendously in solving the challenging situations she encountered in her life, as well as successfully mentoring and coaching other people.
Tuana Dowan lives in Cupertino, California, and works on the second half of her spiritual development story.