Book Sales & Ordering FAQ

How do I place a book order? 
Do I receive a volume discount when I order multiple copies of my book?
How can I check the status of my book purchase order? 
How will I know if you have received my order?
My order hasn’t arrived, what do I do?
Can I cancel my book order?
My order arrived, but it isn’t the book/quantity I specified, what do I do?
What are your returns and claims policies?  
What forms of payment do you accept?
How do I get a refund for a book I've ordered? 
When is the latest day to order and receive a copy of my book by Christmas? 

How do I place a book order?

To place a book order call you book sales consultant. If you are not sure who your consultant is, please call us at (877) 407-4847 and we will direct you to your consultant.

Back to top 

Do I receive a volume discount when I order multiple copies of my book?

Yes. As a Balboa Press author, you are able to purchase copies of your book for a discounted price. You'll also receive a larger discount as you order a greater number of copies. The price of the cost per book depends on the book format and page count.

Paperback Discounts:
Book Quantity	Discount*
1-24	30%
25-49	35%
50-99	40%
100-249	45%
250-499	50%
500-999	55%
1,000-1,999	60%
2,000+	Call for a Quote

Hardcover / Color Book Discounts:
Book Quantity	Discount*
1-24	30%
25-49	35%
50-99	40%
100-249	45%
250-499	50%
500-999	55%
1,000+	Call for a Quote

* Orders must be for a single title, same print format, shipped to single address, no mix and match. All volume discount orders must be prepaid. Author purchases are royalty exclusive and non-returnable. Does not include author event discount purchases. Shipping charges are not included. Discounts apply to your book's retail price.

Back to top

How can I check the status of my book purchase order?

Once your order has been printed, assembled and boxed, you will receive a confirmation e-mail that includes your tracking number (if you selected Express Shipping).

Back to top 

How will I know if you have received my order?

You will know we received your order when you receive an e-mail, fax or phone call from us. Your Sales Order Number will be listed in that document for your information.  If you do not receive a confirmation message from us, then for some reason we did not receive your order. If you have any questions, please contact our Book Sales Department.

Back to top 

My order hasn't arrived, what do I do?

If you do not receive your order within 30 days, please contact our Book Sales Department to inquire about the shipping status.

Back to top 

Can I cancel my book order?

No. We do not allow book order cancellations due to our immediate Print-on-Demand services.

Back to top 

My order arrived, but it isn't the book/quantity I specified, what do I do?

If there are any problems with your order, report them immediately to our Book Sales Department. Have your order number handy when you report the problem. If your order is being sent to an author event venue, make arrangements with the event coordinator to have him or her check your order when it arrives.

Back to top 

What are your returns and claims policies?

Print-on-Demand orders are non-returnable and non-refundable, except in the event of poor print quality or an error in quantity. Please report quality or quantity issues to the Book Sales Department immediately upon receipt of the order. All claims must be filed within 30 days of shipment receipt.

Back to top 

What forms of payment do you accept?

We accept payment using Visa, MasterCard, Discover and American Express credit cards. We accept only certified checks and money orders because of the long delays that can occur with personal checks. Checks must have a valid nine-digit bank routing number (ABA code) at the bottom.

Back to top 

How do I get a refund for a book I've ordered?

Balboa Press books orders are non-refundable, except in the event of poor print quality or incorrect quantity issues. Please report problems our Book Sales Department within three business days after receiving your order.

Back to top  

When is the latest day I can order and receive a copy of my book by Christmas?

The latest day you can order and receive a hardback copy of your book by Christmas is Tuesday, December 6. For paperback copies, the deadline is Saturday, December 10.

Back to top  

Back to main FAQ directory